Returns policy
Goods once sold cannot be returned for credit. It is not a standard policy to return unwanted goods therefore It is recommended and advised that goods are purchased with a good understanding of the requirements to avoid returns.
Note that goods are procured from factories across Europe and therefore returns due to change of mind can result into costly returns as good will require to be shipped back to manufacturers and therefore costs of returns can exceed the value of goods and so it is advised goods are purchased at buyers risk and understanding of the specifications.
In event that goods need to be returned, Cost of delivery of returns will be advised after obtaining quote from the couriers. Auraa Design gets subsidised costs of delivery to UK based on consolidated costs and hence the cost of returning goods will be much higher than the consolidated consignments. Therefore cost of returns will be calculated based on goods size, volume, weight and any other costs which will be calculated by couriers and advised.
Any delivery costs or installation costs that have been incurred will be non-refundable. Only cost of goods will be taken in to account for credit value.
If you are missing an item or something has arrived damaged, please let us know within three working days of the delivery and we will do our best to correct the problem.
Goods ordered as specials or bespoke items are non-returnable. Orders once placed cannot be cancelled. Order can also not be cancelled if furniture is under production & made but not delivered.
Changes to orders can be made within 48hrs of placing orders. After that, we will need to contact respective manufacturer to see if order can be changed/altered. There may be charges on materials used if goods are in production and any cancellations at that point credit will be issued less cost of materials.
In addition, all products carry a 12-month guarantee (from date of purchase) against defects in materials & workmanship.
Backorders
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date. Should we receive no response from our e-mail within 24 hours, we will assume that you wish to accept the goods on the date as specified. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.
Payment terms
Full payment must be made to all orders. Payment can be made online by credit card or by BACS or by cheque. Order will be processed after funds are cleared. Any payment pending must be made prior to delivery of goods. Any delays in payments can result into delays of delivery.
